I work for Dish Network. I feel that i dont get the personal touch i need or get to know my customers other then tv and i find the call distant!! Any ideas how to start the call with more personal feel or more friendly?
Thanks
oWelcome the customer; make them feel welcomed
·Sound enthusiastic and fresh
oIntroduce yourself
oExplain your role in the organisation
oExplain how you can help the customer
Be professional at first, but then you could try to make small talk to break the ice. Ask if it’s warm/cold/stormy/sunny where they are…if they are having a good day…etc. You can add (in very small doses) that your kids/dog/neighbors are enjoying the weather where you are and ask the same, but don’t take it past more than a few seconds.
If they are mad/upset/annoyed….try to give them that feel that you’re ‘in their corner’ because of the problem. Let them know you’re not going to just dump them off if it gets too hard. Customers want to be coddled and feel assured that they are being listened to and will respond to this type of treatment in a positive way…most of the time. There are, however, some customers that are flat-out "problem children" and just want to spread the grief around just because that’s how they are. Work through those types with more professionalism and more distance. If you’re a customer rep, you know of the people I’m talking about!
References :
Hi,
I have had success with the following web site
http://earneasilyfromhome.ws/
Hope this helps,
Shandis
References :
oWelcome the customer; make them feel welcomed
·Sound enthusiastic and fresh
oIntroduce yourself
oExplain your role in the organisation
oExplain how you can help the customer
References :
http://bit.ly/10hV6p
http://www.businessactivitytips.com
here is the list of the How would you start out a sales call to sale products
http://www.free-call.info
regard
References :